Blue Media Communications

Today’s call centers provide service to their customers using various media – from simple telephony to web-based chat to interactive websites. Interestingly, more than 60% of call center interactions happen at real-time, via live contacts over telephone lines. Not only do you need sophisticated agents to handle calls, you also need reliable voice-network connection that delivers unprecedented high quality with universal compatibility, at prices that make sense.

Live interaction is crucial in creating and maintaining customer relations, keeping customers online, converting surfers to real buyers, and reducing cart abandonment rates for e-commerce sites. Live interaction is the call center’s business.

Blue Media delivers services that help call centers meet their live contact requirements. Our inbound 1-800 and local access numbers and outbound telemarketing services allow you to cut across barriers, locate at ideal call center sites in the Philippines and reach out to your customers, with significant positive impact on quality that contributes to your bottom line.

Services

• US Toll-Free Numbers
• US Local Access Numbers
• Outbound Telemarketing Ability
• Diversity with Voice-over-IP
• Hardware Sales
• Consultancy

Contact

Blue Media Communications, Inc
Unit 1804 The Peak Tower
107 L.P. Leviste St.
Salcedo Village, 1227 Makati City, Philippines

Telephone +63.2.844.7952
Facsimile +63.2.844.7954
Email: info@bluemediacomm.com
Web: http://www.bluemediacomm.com

BlastAsia, Inc.

BlastAsia, Inc is an I.T service provider, focusing on delivering technology driven solutions and services to a wide-spectrum of industry. Blastasia has been in the industry for more than six years with offices in the Philippines and San Diego, California. We are expanding our global presence through partners in the United States, United Kingdom, Canada and Japan.

We combine the expertise of our strong Management team with our equally talented and innovative Software Engineers in developing software solutions as both a research and development project or turnkey solutions to answer to the requirements of our clients and business partners.

Blastasia provides flexible service offerings that leverage technology from mainstream to cutting edge solutions. With proven methodologies, tools and best practices we help ensure the successful implementation of technologies in complex project environments.

SERVICES

Our core strength and capabilities are Custom Web Development, Business Process and Integration Solutions and Mobility Solutions. We also deploy best of ProjectManagement practice to deliver solution that exactly fits the requirements of the clients. For this reason, we have developed standards & documentations in following areas :

• Requirement Gathering Process, Proposal Preparation Process, PM Process,Project Resource & Schedule Procedures, Change Control Process, Resource Plan, Risk Management Plan, Phase Exit Approval Process, Project Stage Exit, Process, Change Control Plan, Change Control Process, Testing Process, Procurement Planning, Quality Management Plan, Configuration Management Plan, Communication Plan, Project Closure Process

CONTACT

Unit No. 2906, 29/Floor, Raffles Corporate Center
Emerald Avenue, Ortigas Center
Pasig City, Phlippines

Main: (+632) 914-4456/58
Fax: (+632) 914-4457

Web: http://www.blastasia.com

Email :

tinette@blastasia.com
jsilloriquez@blastasia.com
jobs@blastasia.com

Bigfoot Communications Ltd.

Launched in 1995 as a leading email forwarding service provider, Bigfoot Communications Ltd. emerged from a bottleneck of IT firms into a diverse powerhouse of innovative communications solutions for both small and medium businesses and its global consumers market. It is currently serving a growing subscriber base of close to 3 million, spread over 176 countries.

A bridge-builder that’s behind lasting relationships, Bigfoot’s global community is served by operations strategically located in New York, Hong Kong, Brussels and Korea. This widely distributed network lends localized services with topnotch reliability and anytime-anywhere accessibility for clients, whether they live in the U.S. or U.K., Berlin or Beijing.

Bigfoot was just between gears when the IT bubble burst in the 1990’s. While many companies ended up kicking the bucket or continued to undergo damage control, Bigfoot diversified to other web-based products and communications tools, making investments in new equipment, building infrastructures, aggressive global localization and manpower.

Today, Bigfoot Communications boasts of a suite of premier mobility tools and business solutions – from Conference Call to SMS or text messaging — utilizing the best and the latest in web-based communications technology. These new cutting-edge global communications tools integrate web-based and telephonic features, making them easy to implement, use and manage, with anytime-anywhere accessibility.

Bigfoot believes in building long-term customer relationships. We are always on our toes to provide fast, efficient and reliable round-the-clock service and support to our clients because we are committed to ensure that we meet and even exceed customer expectation.

SERVICES

Bigfoot takes the best technology from the Internet and conventional telecommunications to give business customers:

• Customer Care Solutions
• Telemarketing Services
• Web Design
• Personal Assistant Solutions
• New and exciting communication tools
• Ease of use
• Great value
• Highly reliable systems
• 24×7 customer service

CONTACT

Bigfoot Global Solutions, Inc. Cebu
F. Ramos Street Cebu City 6000
Philippines
Web: http://www.bigfoot.com

BayanTrade

BayanTrade is the premier Knowledge Process Outsourcing service provider with domain expertise in Supply Chain Management:

• Strategic Sourcing, Procurement, Supply Management Solutions
• Technology-enabled Business Solutions
• Global Operational Support

Our Services

BayanTrade offers a comprehensive range of services that makes it an overall solution to manage your business processes.

Empower your workforce with Strategic Sourcing and Supply Management. This service expands your procurement capabilities and lets you focus on the core competencies of your business. The Technology-enabled Business Solutions in supply chain management — mostly focused on SAP Services – allows your company to achieve superior operational performance in all areas of the organization; adapt quickly and cost-effectively to changing requirements; and enable quick exchange of business insights within the organization.

Hinged on its expertise in Strategic Sourcing and Supply Management and Technology-enabled Business Solutions, Global Operational Support serves as BayanTrade’s entry into the international Business Process Outsourcing (BPO) market. The synergetic interaction of the three business units makes seamless corporate operations possible internationally and locally– only through BayanTrade.

Contact

2/F Building B6, Bonifacio High Street
Bonifacio Global City, 1634 Taguig City, Philippines,
T +632 784-77-00
F +632 784-77-44
Web: http://www.bayantrade.com

Bayan Telecommunications

Bayan Telecommunications is keeping up with all of these changes. For every step, and every stumble, in the lives of the Filipinos, we rush to keep in stride.

This is reflected in our new commitment and purpose. Bayan Telecommunications today is concerned with only three things: The customer, the customer, the customer.

This commitment is reflected in our every product and service. Our range of cutting-edge data and voice applications, such as SPAN, our wireless landline service, and our high-speed internet connections, are both innovative AND easy to use because they were conceived with the Filipino—old or young, newbie or tech savvy—in mind.

And whether you’re a start-up or a major corporation, Bayan Telecommunications has the technology, and more importantly the heart, to help you grow even bigger. We are also a leading provider of data and communications services such as dedicated domestic and international leased lines, frame relay services, Internet access, and other managed data services like Digital Subscriber Lines (DSL).

We are at your service at all fronts: Bayan Telecommunications Bicol for Bicol region; Bayan Telecommunications-Eastern Visayas for Samar & Leyte provinces; and Bayan Telecommunications-South Mindanao for Davao del Sur and South Cotabato particularly Davao City and General Santos City, and Bayan Telecommunications-Agusan for North Mindanao areas particularly Butuan City and Agusan Towns; respectively. These existing service areas all over the archipelago cover over 25 million people—almost a third of the Filipino population.

Just a few of your needs we’re ready to answer:

1. Billing inquiries
2. Phone repair and maintenance
3. Application follow ups
4. Bayan Product information
5. Activation of special services

Contact

3/F BayanTel Corporate Center
Maginhawa corner Malingap Streets
Teacher’s Village East, Diliman
Quezon City 1101, Philippines

Fax: (632) 449-2174
Web: http://www.bayan.com.ph

Bank of the Philippine Island

Philippine banking has a long and colorful history. It began in 1828 when, as the Philippines reaped the benefits of increased trade, King Ferdinand VII of Spain issued a decree mandating the establishment of a public bank in the Philippines.

However, it took 23 years before that bank could become a reality. The man behind the actual organization of the bank was no less than the governor-general of the Philippines at that time, His Excellency Antonio de Urbiztondo y Eguia.

Gov. de Urbiztondo was a marquis of Solana in Spain who was named governor-general of the Philippines in 1850. His term of office was characterized by many administrative innovations, so it was not surprising that six years later, he would be called back to Madrid to take on a bigger role as Spain’s new minister of war.

As the highest-ranking government official in the Philippines, Gov. de Urbiztondo called for the support of the Junta de Autoridades (a committee comprising of civil and ecclesiastical officials) in approving the bank’s statutes and by-laws. The junta approved these statutes and by-laws on August 1, 1851, but it was understood that such approval had to be confirmed by the Spanish Crown.

The bank was called El Banco Español Filipino de Isabel 2, in honor of the reigning queen of Spain – Isabella II, daughter of King Ferdinand VII, who passed away in 1830. The bank’s office was located at the Royal Custom house (Aduana) in Intramuros. (Intramuros was the original Manila, a European-style city enclosed by formidable stone walls.)

Today, BPI has maintained a leadership position in consumer banking, trust banking and asset management, corporate banking/corporate finance and bancassurance. With over 700 branches and around 1,100 automated teller machines, BPI boasts of having the largest combined network of branches/kiosk units and ATMs, servicing some 3 million depositors.

For years, international publications and rating agencies have given annual awards to BPI as one of the best banks in the region. Among these are the Far Eastern Economic Review, The Banker, Euromoney, Asiamoney, BusinessWeek, The Asset, Global Finance, Finance Asia, and The Asian Banker.

BPI has been consistently cited for its above-average profitability, sufficient capital/assets, low-cost funding base and manageable non-performing loan levels. Fitch Ratings noted that BPI has a comprehensive risk management which is superior to that of its peer banks, and this serves as an important element in keeping BPI better positioned in Philippine banking in the years ahead.

Contact

5th floor BPI Bldg.
6768 Ayala Avenue corner Paseo de Roxas,
Makati City
Web: http://www.bpi.com.ph

AyalaPort Makati

AYALAPORT Makati Inc. is a world-class Service Provider/Data Center Operator. The company offers technologically advanced, secure facilities, systems and procedures to run your mission critical business systems and applications. It offers end-to-end solutions to allow businesses the freedom to focus on their core competencies.

SERVICES

The first of its kind in the Philippines, the AyalaPort Makati Data Center has a wide range of Data Center and Internet Services that could configure a co-location, connectivity or hosting package that fits your business needs. The Data Center also offers business Managed Services like business continuity, server management and performance management with guaranteed true 24×7 operations. AyalaPort Makati protects your mission-critical business applications via its Security Services like intrusion detection, firewall services, virus control and vulnerability assessment. It also provides professional services for technical support and one-on-one consulting services.

CONTACT

AyalaPort Makati, Inc.
2275 Don Chino Roces Extension
Makati City
E-mail: lester.tongson@ayalaport.com
WebSite: http://www.ayalaport.com

Avaya Call Center

Avaya Call Center is built upon innovative Automatic Call Distribution (ACD) technology. Indeed, Avaya Call Center Basic software is a core ingredient in Avaya Communication Manager and allows call centers to deal with many fundamental requirements including service observation and IVR support.

Avaya Call Center delivers on all of these counts and many more with flexible, scalable solutions designed to grow along with your business. A robust Contact Management solution from the Avaya Customer Interaction Suite, Avaya Call Center is already in use in a majority of call centers in industry leading firms around the globe. Find out how Avaya Call Center can enhance your operations.

SERVICES

Avaya Call Center is built upon innovative Automatic Call Distribution (ACD) technology. Indeed, Avaya Call Center Basic software is a core ingredient in Avaya Communication Manager and allows call centers to deal with many fundamental requirements including service observation and IVR support.

However, Avaya Call Center is capable of so much more. It helps your agents handle calls more effectively and boosts your call center’s overall level of productivity – at a single site or across an enterprise. It allows you to run upon your existing infrastructure, or upon a converged IP network. Most Avaya Communication Manager customers opt to enhance their call center functionality using one of three robust Avaya Call Center packages. One of the most popular features is the ability to choose whether inbound calls will go to the least busy agent, the first available agent, or the agent with the skills needed by a particular customer.

CONTACT

17th Floor Tower II The Enterprise Center
6766 Ayala Avenue
Makati City, 1226 Philippines

Phone: 632 884 8788
Fax: 632 830 5995
Email: jcheng@avaya.com; edoctolero@avaya.com
Web: http://www.avaya.com

Assessment Central (AsCent)

Assessment Central International Inc. Ptd. Ltd (AsCent) provides highly customizable, responsive, culturally-appropriate but globally-attuned assessment solutions for pre-employment screening, career development, succession planning and certification.

With its Head Office in Singapore, Assessment Central’s business has expanded into Southeast Asian countries namely: Philippines, Malaysia, Vietnam, Indonesia, and Thailand.

AsCent is driven by its Vision 2010:

“To be the number one provider of employment assessment and certification to the public and private sectors in Southeast Asia. We shall be known for our competence, professionalism and integrity. We shall build long-term partnership with our Clients and create impact to their organizations and lives.”

Contact

21/F Rufino Pacific Tower,
6784 Ayala Avenue,
Makati City 1223, Metro Manila
Tel : (632) 848-0636; (632) 848-0726
Fax : (632) 891-2810
Web: http://www.brainbenchph.com

Aspect Contact Center

We help the world’s most progressive market leaders balance consumer demands with bottom-line realities and top-line objectives.

Aspect Software delivers all-in-one, IT-ready solutions that reduce complexity, lower costs and increase business agility by consolidating all contact center functionality into standards-based software that is easy to deploy, manage and propagate throughout the enterprise – giving both business and IT optimal choice and control.

Our leadership gives us unparalleled industry insight – and we build this insight into all our contact center offerings. Our unified architecture radically reduces complexity and paves the way for unified communications in the contact center – which you, in turn, can extend throughout the enterprise. This approach can transform customer-company interactions by streamlining and enhancing customer-facing business processes.

Services

Unified communications for the contact center streamlines and enhances customer-facing business processes with complete control and visibility – enabling businesses to seamlessly extend those processes beyond the contact center.

Aspect Software unified communications for the contact center leverages today’s IP-enabled infrastructures to improve customers’ service, sales and collections experiences. That can lead to greater top-line growth and reduce your overall cost of operations.

Contact

18/F Philamlife Tower,
8767 Paseo de Roxas,
Makati City 1226
Phone: (63) 2 830 8665
Fax: (63) 2 814 9513
Web: http://www.aspect.com