Avaya Call Center is built upon innovative Automatic Call Distribution (ACD) technology. Indeed, Avaya Call Center Basic software is a core ingredient in Avaya Communication Manager and allows call centers to deal with many fundamental requirements including service observation and IVR support.

Avaya Call Center delivers on all of these counts and many more with flexible, scalable solutions designed to grow along with your business. A robust Contact Management solution from the Avaya Customer Interaction Suite, Avaya Call Center is already in use in a majority of call centers in industry leading firms around the globe. Find out how Avaya Call Center can enhance your operations.

SERVICES

Avaya Call Center is built upon innovative Automatic Call Distribution (ACD) technology. Indeed, Avaya Call Center Basic software is a core ingredient in Avaya Communication Manager and allows call centers to deal with many fundamental requirements including service observation and IVR support.

However, Avaya Call Center is capable of so much more. It helps your agents handle calls more effectively and boosts your call center’s overall level of productivity – at a single site or across an enterprise. It allows you to run upon your existing infrastructure, or upon a converged IP network. Most Avaya Communication Manager customers opt to enhance their call center functionality using one of three robust Avaya Call Center packages. One of the most popular features is the ability to choose whether inbound calls will go to the least busy agent, the first available agent, or the agent with the skills needed by a particular customer.

CONTACT

17th Floor Tower II The Enterprise Center
6766 Ayala Avenue
Makati City, 1226 Philippines

Phone: 632 884 8788
Fax: 632 830 5995
Email: jcheng@avaya.com; edoctolero@avaya.com
Web: http://www.avaya.com

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