ACS is one of the pioneers in the Philippine contact center Industry. The company was organized in 1996. Its first facilities were completed in 1997, and the company started commercial operations in 1998. ACS provides Business Process Outsourcing, Customer Service, Financial Services, Inbound Direct Sales and other contact center services to its clients both local and abroad.e add value to our clients’ business by managing communications with their customers, building trust & drawing loyalty through total customer satisfaction.

Through its multiple business partners covering both the West and East Cost of the United States of America, Europe, Asia Pacific and the local region, ACS primarily offers Customer Service Management cutting across media delivery – Voice, Email, Chat, FAX, Data and off line processing.

SERVICES

Inbound Solutions

  • Financial Services, Inquiries Handling, Help Desk, Sales Acquisition, Account Activation,Payment Authorization, Reservation, Complaint Handling, Information Lines, Crisis Lines, Direct Response Television, Order-taking, Overflow, Mail Order Programs, Customer Service Lines

Outbound Solutions

  • Customer Satisfaction & Brand Loyalty Surveys, Order / Sales Verification, Announcements & Advisory, Payment, Reminders & Call Collection, Customer Win-Back, Traffic Generation, Publishing – Account acquisition, Publishing – Subscriber Reactivation, Account Servicing – Retail Sector, Up – selling, Cross – selling, Welcome Call Programs, Anti-attrition Programs, Telecollection, Dealer Location

CONTACT

Makati Facilities & Headquarters:

9th, 10th, 11th, 18th and 20th Floor, Citibank Center,
8741 Paseo de Roxas Avenue
Salcedo Village, 1227 Makati City, Philippines

Tel: (632) 8845200
Fax: (632) 8845208
Email: marketing@acspacific.com
Web: http://www.acspacific.com

8th and 9th Floor, Allied Bank Bldg.,
Ayala Avenue, Makati City, Philippines

Laguna Facility:

Building 1, LSL Compound, Diode Street,
Light Industry and Science Park
Laguna, Philippines

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